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Booking Policy

By Booking with BedsMore.com you understand and agree to the following Terms and Conditions. We reserve the right to update this policy in the future based on changing terms and services of our partner resorts. Any new policy will only affect future bookings. Therefore, bookings confirmed under this policy will not be overwritten. For assistance please contact us.

1. POINTS TO CONSIDER BEFORE BOOKING

BedsMore.com is the luxury resort specialist based in the Maldives using local, international and electronic sources and agents, representing only the finest resorts of our island nation. These exclusive resorts featured on our website are direct contractual partners from our agents and most of them rank BedsMore.com among their top performers which allows us to offer great savings and benefits to our customers. Our head-office is based in the capital island city of Male’ enabling us to conduct regular familiarization trips to our partner resorts to ensure that our Agents are well experienced and informed. As an independent, privately held company we are able to provide prompt service and unbiased information to discerning travelers from around the world striving always to exceed expectations. Over the last years we have achieved tremendous success and efficiency as a group agents. To plan your dream holiday in the beautiful Maldives, please consider the following important points before booking which will help you to make the right decisions.

1.1 Peak Season*

Kindly note that the fluctuation of prices during different seasons reflect the demand. The Peak Season, 22 December to 05 January and 21 March to 15 April is the busiest period with the highest demand of the entire year. The usual high-season period is 06 January to 20 March as well as 16 April to 15 May and rooms get booked several months in advance for peak and high season. Furthermore particular conditions might apply e.g. a deposit (which can be non-refundable for certain high/peak periods) or a chargeable festive/Gala dinner might be compulsory at Christmas/New Year which will be advised upon booking. Moreover some suites or higher villa categories come in very few numbers, some are even the one of its kind. Therefore, we recommend to book months in advance, minimum 180 days, to avoid disappointment. Low season normally starts on 16 May and ends on 04 December.

1.2 Minimum Nights

Minimum night requirements can apply for peak/high seasons (ref. 1.1) based on resorts’ discretion and might therefore vary. For the Peak Season* during the Christmas and New Year period usually 10-14 nights apply. For Easter a minimum stay of 7-10 nights might be required. If applicable, these will be advised at time of booking AND does NOT apply to all resorts.

1.3 Meal Plan Options

Most resort rates are quoted on bed and breakfast (BB), very few on room only basis. If you are travelling on a budget, we would recommend to book half (HB) or full board (FB) for a fixed extra charge. Half board consists of two meals per day, usually breakfast and dinner (some resorts offer lunch as an option too), full board of three meals per day: breakfast, lunch and dinner. Usually all meals (as part of BB, HB and FB) are to be taken at the resort’s main restaurant (often buffets) except the resort offers a dine around option for a surcharge, while certain à la carte dishes would be charged extra (e.g. caviar, lobster). Beverages are normally not included, if you book a certain meal plan. There will be no refund for unconsumed meals. The advantage of bed and breakfast is that you are free to enjoy lunch and/or dinner at any restaurant while being charged for consumed meals only. Many of our partner resorts offer in-room dining with the menu available in your room which is normally not included in any meal plan and will thus be charged separately subject to an additional surcharge. Please advise your personal Agent upon booking on any special dining arrangements (e.g. vegetarian, diet requirements, non-alcoholic, food allergies etc.).

1.4 Children

Some resorts are more suitable for children than others due to their specific concept and the kind of facilities on offer (e.g. Kids Club, kids’ pool, baby-sitting service, family villas). With regards to safety aspects over-water villas for example are not advisable for younger children and most of the resorts do not accept children in this villa category. However, some resorts make exceptions, if you sign a disclaimer. The minimum age required may differ from resort to resort. Kindly note that a child aged 12 years and more is usually considered as an adult referring to room rates, meal plans etc. but the child policy and age criteria might differ from resort to resort. For this reason we kindly urge you to inform us about your children’s age when requesting for an offer. Our professional Agent will be pleased to advise you on the best available options accordingly.

1.5 Groups

Normally bookings for a minimum of 4 rooms or more are considered as a group booking. Depending on availability and season, special rates might apply. Your personal Agent will inform you of possible options upon booking. Upon booking we cannot guarantee specific villa allocations for groups or large families (ref. 1.13).

1.6 Room Availability

Since we are based in the Maldives ourselves we are able to advise you on the accurate availability of our partner agents at the time of your request without facing the usual time difference. Please note that the room availability depends on the time of your request and consequently can change. We are not holding any rooms on your behalf unless you receive a written confirmation from us.

1.7 Website

Every effort has been made to ensure the accuracy of descriptions and information featured on our website. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions, lack of demand or for hotel maintenance, renovation etc. We kindly advise you to check any crucial details with your personal Agent at the time of booking. If you are booking in advance, your personal Agent will keep you posted on upgrades etc., if applicable. To protect your privacy our website is protected by  leading SSL Certificate Authority in the world, the most trusted mark on the Internet which helps companies and consumers all over the world to engage in trusted communications and commerce. Please refer to data protection and privacy for further details (ref. 1.10).

1.8 Rates

Rates featured on our website on double occupancy in US Dollar, if not stated otherwise. These are only estimated, indicated rates since the final price depends on various factors such as season, number of persons, villa category, meal plan, transfers etc. Please contact one of our Agents at info@BedsMore.com , to receive a detailed, personalized offer and quotation based on availability at the time.

1.9 Personalized Quote/PM Invoice

Our Agent will send you a personalized quote based on your preferred travel dates, indicated budget and additional information/preferences provided. You will receive a limited number of offers since these will be already the ones best suiting your requirements and preferences. Our prices stated in your personalized quote are usually valid for 24 hours unless stated otherwise. Once you confirm one of the quotes, we will process your booking. You will receive a booking confirmation, pro forma invoice and payment receipt accordingly as soon as we have received your written consent to the booking confirmation as well as the verified pre-payment as per 3. The pro forma invoice will mention all the services you have booked and prepaid to the selected agent. Please note that you are required to settle any additional services (if any), not quoted in our pro forma invoice, directly with the resort at resort’s charges respectively. Upon your arrival (ref. 5.3) our airport staff will hand over the original hotel/resort voucher to you.

1.10 Data Protection and Privacy

We request your personal data for the sole use of processing and finalizing your reservation. Any information provided will be treated with the utmost confidentiality. Therefore, this data will only be used for the purposes of carrying out bookings and communicating with our partner resorts in respect of your booking. To this extent, you authorize BedsMore.com to use your data and disclose it to our partner resorts or third parties providing services requested by you. 

1.10.1 Travelling incognito/discretely

If you wish to travel incognito/discretely, we offer a special booking service where your real name is only revealed to designated members of our agents and the resort’s senior management team. Due to government legislation, every hotel/resort in the Maldives requires complete details of all travelers for bed tax purposes. For this reason we require time to prepare the documents accordingly. Please contact us at info@besmore.com , if you require this special service mentioning “discrete service” when you contact us for the first time.

1.11 Professional Team

Being based in Male’, the capital of Maldives allows us to conduct site inspections and organize familiarization trips to all our partner resorts which often include overnight stays for all our Agents on a regular basis. This firsthand experience and knowledge about the resorts’ facilities and services enables our Agents to assist you perfectly in finding the most suitable resort for your personal dream holiday in the Maldives.

1.12 Working Hours

Our well versed Agents will be happy to call you and discuss your travel requirements with you personally in more detail, if you inform us about the most convenient time for us to call you. Our working hours are daily 9am to 7pm (UTC/GMT +5 hours), 7 days a week. In case your personal Agent is off duty and you need assistance urgently, you may contact any of our other professional Agents and they will be more than happy to assist you, info@besmore.com.. In order for us to provide a smooth service and to look up your records, please mention your case ID (ID# followed by 5 numbers) when contacting.

1.13 Booking

Reservations/bookings are subject to availability at the time of booking. Upon contacting one of our Agents , you will receive a case ID to be used as an ID reference in the subject line of every email. A written booking confirmation will be sent to you only when we have received and verified your payment. For last minute bookings we strongly suggest to use a Visa/MasterCard for immediate verification of your payment since rooms can sometimes be on hold for 12-24 hours only depending on season and availability which will be advised upon booking. Please note all other modes of payment (e.g. by American Express, telegraphic transfer/bank wire, Internet banking) take 3-7 banking days to be verified by our Finance department since banks in the Maldives are closed on Fridays and Saturdays in addition to public holidays. 

1.14 Request for specific Room Number

Since the room allocation is a complex process, it is usually done by the resort upon the day of arrival based on availability at the time of check-in. For this reason we cannot guarantee a specific room number or location upon booking but we will always do our utmost to honor your request. We would like to assure you however, that you will of course get the room/villa category/type you have booked and paid for.

1.15 Resort Check-in/Check-out

The most resorts’ check-in time is 14:00 hrs (2pm) and check-out time is normally at 12:00 noon (rarely at 11am) which will be advised at time of booking. At the time of booking it is not possible for the resort to confirm early check-in or late check-out in advance since this depends on availability (transfer timings of the in-house guests) on that particular day. The only way to guarantee early/immediate access to your room or to keep it longer on your departure day according to your international flight timings is to book the room already one day in advance and/or one day longer to avoid uncomfortable waiting times e.g. at the resort’s lobby or Velana International Airport with limited or no access to rest or changing rooms especially, if you are travelling with children. Should you wish a guaranteed early check-in or late check-out, please let us know, so that arrangements can be made accordingly. Otherwise you can request for an early check-in upon arrival and/or late check-out on the day of your departure directly at the resort which is then subject to availability at that time.The following charges will apply for late check-out:

1.16 Late check-out Charges

To keep the room/villa until 18.00 hours (6pm): 50% of the room rate (subject to availability at the time)To keep the room/villa after 18.00 hours (6pm): 100% of the room rate (subject to availability at the time), these differs from resort to resort.

1.17 Booking Amendments

Booking amendments depend on availability at the time. Any booking amendment will result e.g. in modifying your transfer, meet & greet services, vouchers and other related documents etc. Depending on the amendment details, these changes might result in higher booking costs.

1.18 Health

If you have significant allergies or chronic medical problems, please inform us accordingly upon booking. Most of resorts have a doctor on site providing limited medical services. If the resort does not have its own doctor, there will be access to a nearby island with medical facilities

Our partner resorts are not specifically designed for handicapped people. Please inform us at the booking stage, if you require a wheelchair or additional assistance at the resort or upon your arrival/departure.

As the vegetation of the resorts is well maintained and fumigated by professional gardeners regularly using environmental friendly products (European standard). In general Maldives has good medical services, pharmacies, a large government hospital named Indira Ghandi Memorial Hospital and a private hospital named ADK Hospital in the capital city of Male’, as well as Tree Top Hospital in Hulhumale’ providing a broad range of modern medical services and catering for emergencies.

In the event of diving emergencies there are two decompression chamber facilities in the Maldives’ islands, one at Bandos Resort (fifteen minutes by speedboat from Male’) and the other at Kuramathi Resort (one hour by speedboat and about twenty minutes by air taxi from Male’). If you are on medication, please ensure to bring adequate supplies of all medications in their original containers, clearly labelled. We recommend to carry a signed, dated letter from the primary physician describing all medical conditions and listing all medications, including generic names. If carrying syringes or needles, please be sure to carry a physician’s letter documenting their medical necessity. Kindly pack all medications in hand luggage and carry a duplicate supply in the checked luggage. Although yellow fever is not a disease risk in Maldives, the government requires travellers arriving from countries where yellow fever is present (Africa, Central and South America) to present proof of yellow fever vaccination. For current information please consult official resources such as the WHO (World Health Organization) website prior to travel. Please refrain from drinking tap water at the resort which is produced by the resort’s distillation plant, not intended for drinking.

2. TRANSFERS TO/FROM THE RESORTS

Scattered across the equator in the Indian Ocean, the Maldives’ archipelago, about 500 km from Sri Lanka and India, possesses an exceptionally unique geography as a small island country. Nature has fragmented the archipelago into 1,190 tiny islands that occupy a mere one per cent of its 90,000 sq km territory. Only 185 islands are home to its 400,000 population, while a selected few islands are used for economic purposes of which tourism, fishery and agriculture are the most dominant. Several hundreds of islands are still untouched. The climate is tropical with no major seasonal differences. Male’, the capital of Maldives, is an island itself and only a 10 minutes boat ride away from Male’ main International Airport, located on a separate small island called Hulhule. Today, there are more than 110 licensed resorts in the Maldives (of which not all are operational yet), whereas each resort is located on its own island. Due to these geographical specifics we depend on speedboats, seaplanes or domestic flights to bring you to your dream resort. The transfer modes to/from the resort islands and the duration of the transfers vary due to their respective distance to the International Airport in Male’ and will be advised upon booking. Please note that all transfers are combined transfers originating from or to International Airport unless private transfers are requested and confirmed by us in writing (ref. 2.3). We require your international flight details latest 7 days prior to arrival to organize the transfers accordingly. Please find below the available transfer options in the Maldives.

2.1 Private Transfer

If you book a private transfer (usually originating from/to Velana International Airport), you are not required to wait for other passengers nor to stop over during the journey. Instead you have immediate access to your private speedboat or seaplane according to your personal travel itinerary, all tailored to your specific needs including refreshments and/or snacks. We recommend a private transfer in particular, if you are staying at more than one resort to save time by bypassing Velana International Airport for the resort change. Moreover it will guarantee you maximum privacy and comfort, if you are travelling on a special occasion or with small children. Your personal Agent will be pleased to advise you on your luxury private speedboat or seaplane transfer options and costs involved available at the time of your booking.

2.2 Staying at more than one Resort

If you are on a longer vacation sharing your stay between two or more resorts, you have the option to book a private transfer for the resort change to save time by bypassing Velana International Airport. Only the private transfer brings you directly from one resort to another at a time most convenient to you providing maximum privacy and comfort.

2.3 Combined Transfer

All transfers are combined transfers originating from or to Velana International Airport unless private transfers are requested and confirmed by us in writing. Combined transfers accommodate normally a group of passengers. Therefore, combined transfers include waiting time for other passengers who might be arriving on different flights, varying between few minutes and rarely even hours. Kindly respect the scheduled, confirmed transfer timings. The resort reserves the right to depart and book you on a later transfer (additional charges might occur), if you are not on time since other passengers will be waiting. If there is no other combined transfer available later, you will have to wait (subject to availability at the time) and pay for a private transfer charged additionally. Furthermore often stop overs are necessary to drop off passengers at resort islands along the route. The time of your departure from the resort will depend on the resort’s transfer departure schedule in line with the international airline timings and the resort will inform you accordingly on the evening prior to your departure.

2.3.1 Combined Speedboat

For many the serene speedboat transfer over crystal clear water to the resort island is the first highlight of the holiday. The transfer time varies from 10 minutes to 2 hours whereas bookings are subject to availability. Speedboats are equipped with sun roofs, latest GPS navigation systems and life jackets. There are no luggage limitations and even travelling at night is possible.

2.3.2 Combined Seaplane

Not only a quick and smooth way to travel, a seaplane transfer allows a unique way to see the beautiful azure panoramas of the Maldives from above. The seaplane, seating up to 15 passengers, does not travel during night but normally 6 am to 3 pm. Depending on the resort’s location the scenic flight takes between 20 minutes to 1 hour. The flight will either be direct or “hopping” between islands in an atoll (group of islands) to drop off passengers along the way. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person.

2.3.3 Combined Domestic Flight

The air conditioned propeller airplanes used for domestic flights are bigger than the seaplanes seating 16 to 75 passengers. A domestic flight might be required to reach more secluded island resorts e.g. Island Hideaway. It takes 50 minutes from Velana International Airport to Hanimadhoo Island Airport followed by a 20 minute speedboat transfer to the resort. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person.

3. PAYMENT POLICY

Valid from 01 January 2018

We require 10% in order to re confirm and agent will issue voucher and invoice and end you the re confirmations ref number direct from the resort(s) so you can check the status of your booking., rest payment till 30 days prior (except festive or special deals) the 10% deposit is refundable till 30 days prior arrival (– 35 USD production cost)

4. TYPES OF PAYMENT

Kindly note that we require prepayment (please refer to 3. for further details) to process a booking. The agents finance department always issues a payment receipt once the payment is verified and received. Please note that except for Visa or MasterCard where the payment can be verified immediately, all other modes of payment (e.g. telegraphic transfer/bank wire, Internet banking) take 3-7 banking days to be verified by our Finance department since banks in the Maldives are closed on Fridays and Saturdays in addition to public holidays. If you wish to pay by credit card: we accept Visa, MasterCard and American Express only. Upon your arrival at Velana International Airport one of our Airport Representatives will present the credit card slip for your signature. Please note that we are unable to accept debit cards or personal cheques. Furthermore we strongly discourage cash payments. Please find below the possible modes of payment.

4.1 Telegraphic Transfer/Bank Wire

All bank charges are to be borne by the originator of the remittance. Please email a copy of the remittance to : info@BedsMore.com and kindly inform your personal Agents in order to complete your booking records too. Our Finance department will take 3-7 banking days to verify your payment (ref. 4.). We accept the following credit cards: VISA, MasterCard, AMERICAN EXPRESS

4.2 Payment by Visa or MasterCard

Please note that NO credit card processing fee will be charged by the bank for Visa/MasterCard. By paying with Visa/MasterCard your payment can be verified immediately and consequently your reservation can be processed right away. We will need the duly completed credit card authorization form that your Personal Agent will provide. Once completed in block letters and signed, please email the form to your personal Agent. Please ensure that the card holder and the signer of the credit card authorization are the same person.

4.3 Payment by American Express Card

Please note that an additional 5% credit card processing fee will be charged by the bank for American Express. In addition to the signed credit card authorization form, card holder and the signer of the credit card authorization have to be the same person, also a photocopy of the credit card’s front and back as well as a photocopy of the credit card holder’s passport are required. Please scan and email the form and the photocopies to your personal Agent. It will take 3-7 banking days for the agent finance department to verify payments by American Express Card (ref. 4). 

5. ARRIVAL/DEPARTURE at Velana International Airport

Velana(main) International Airport is located on a separate small island called Hulhule, only a 10 minutes boat ride away from Male’, the capital island of Maldives. Due to government legislation, every hotel/resort requires complete details of all travelers. If you wish a smooth check-in, please provide us with these details upon booking, so that we can arrange for a pre-registration to save you time upon check-in at the resort. Kindly advise us prior to your arrival whether you are travelling with several pieces of luggage in order for us to arrange for your personal porter. Please find below further details about your arrival and departure at Ibrahim Nasir International Airport, in addition to import/export legislations, ref. 7.9 and 7.10.

5.1 Visa/Passport

No Pre-arrival VISA is required to enter Maldives For further details http://www.immigration.gov.mv/

Moreover we will process any extension upon request subject to applicable visa fees as imposed by the government at the time. For your ultimate convenience your presence at respective authorities is therefore not required. Passports must be valid for the period of the intended stay. All visitors must hold tickets and documents for their return or onward journey upon entry to the Maldives.

5.2 Airport Team

Our professional airport team is stationed directly at Ibrahim Nasir International Airport to assist you upon arrival and departure with your luggage and transfers. Upon your arrival we will be waiting for you at the arrival hall, holding a board displaying “Beds and More”. We will then escort you to your respective resort transfer (ref. 2.). In order to organize a smooth arrival and transfer, we would require your arrival flight number and arrival time to the Maldives by no later than 7 days prior to arrival except for last minute bookings. Upon your departure we will pick you up from your resort transfer to escort you to your respective check-in counter/lounge at the departure terminal while our porter will be assisting you with your luggage.

5.3 Hotel/Resort Voucher

Upon your arrival at Ibrahim Nasir International Airport our Airport Representatives will hand the hotel/resort voucher over to you (if you paid by credit card, also the credit card slip for your signature, ref. 4.2, 4.3). Guaranteeing your stay, please ensure to keep it safely during your transfer to present it upon check-in at the resort.

5.4 Early/late Arrival

Due to the geographical specifics of the resort islands in the Maldives (ref. 2.), it is extremely difficult to arrange for accommodation last minute. If you arrive in Male’ on a night flight, we can book a night directly at the Airport Hotel, at a hotel in Male’ (10 minutes boat ride away from the airport) or at a resort located within 15 minutes by speedboat from the airport subject to availability and billed additionally. If you arrive on an early morning flight in Male’, it is necessary to reserve the room one day in advance to guarantee early access. This way your holiday starts smoothly, especially, if you are travelling with children. For more details please refer to 1.15. Your personal Agent will be happy to assist you in finding the best available option for you.

6. BOOKING CANCELLATION

The person who made the original booking shall immediately notify/address the respective personal Agent in writing with a copy to info@bedsmore.com for immediate attention while mentioning your case ID and “Cancellation” in the email subject line for clarity to prevent the cancellation fees as stated below. Cancellations or amendments will not be accepted until they have been confirmed by us in writing. Certain higher villa categories might have a particular, different cancellation policy which will be advised upon booking. A written confirmation of the cancellation and the cancellation invoice will be sent to you within 7 days. Kindly note that for any booking cancellation a minimum of USD 35 as administrative fee will be payable in addition to the cancellation charges mentioned at 6.3. Depending on the mode of payment incurred bank charges or if the payment was by credit card, maybe an additional processing fee will occur.

6.1 No-Shows

No-shows will be charged 100% of our invoice.

6.2 Unexpected Departures

Unexpected departures are treated as a cancellation and 100% of the total booking value for the unused nights will be charged.

6.3 CANCELLATION POLICY

Valid from 01 July 2019.

6.4 Refunds

The refund process takes normally 21 working days but this is subject to international banking policies, but we try to expedite the refund as soon as possible. Please be informed that we require a written confirmation of payment receipt.

6.5 Delayed Balance Payment

For unsettled balances, BedsMore.com reserves the right to cancel the booking and retain your deposit.

7. MISCELLANEOUS

Please ensure to read the terms and conditions of this booking policy (ref. 1.-7.10) which apply and you fully agree to when booking with BedsMore.com and their agents.

 7.1 Address

H.Melaim (2/FLR), Boduthakurufaanu Magu, Male’, 20006, Rep.of Maldives 

7.2 Registration No.

(MARGARITUM) C05202018 registered with the Ministry of Economic Development, Republic of Maldives

7.3 Import Legislation upon Arrival

The following items are prohibited to be imported to the Republic of Maldives: pornographic literature, idols of worship, pork products and certain other animal products, explosives and weapons, alcoholic beverages. Drugs are strictly prohibited. The penalty for importing drugs for personal or other use is life imprisonment. Animals require a veterinary certificate but pets are not accepted at the resorts. If possible, put all liquid items in your check-in baggage. This includes water and other drinks, creams, sprays, pastes and gels. In your hand luggage liquids, gels and aerosols are only allowed in individual containers of 100 ml, so that all containers will fit comfortably in one, transparent, re-sealable bag no larger than 20 cm x 20 cm (e.g. a freezer bag).

7.4 Export Legislation upon Departure

The following may not be exported in any form: tortoise and turtle shells and products made of turtle shell (the Government has banned the killing of turtles) and black coral in whole form.

 

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